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TERMS AND CONDITIONS

Last updated March 29, 2025

AGREEMENT TO OUR LEGAL TERMS 

Jacqui Sive International Limited, trading as Jacqui Sive (“Company”, “we”, “us”, “our”, “party”), is a company registered in New Zealand. Our VAT number is 131-891-067. 

We operate the website https://www.jacquisive.com (the “Site”) and provide related products and services (the “Services”) that refer or link to these legal terms (the “Legal Terms”). 

You can contact us by email at [email protected]

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”, “party”, “your”), and Jacqui Sive International Limited (“the Agreement”). You agree that by engaging with any of the Services, you have read,  understood, and agree to be bound by all of the Legal Terms contained in the Agreement. 

IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE  EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE  USE IMMEDIATELY. 

We will provide you with prior notice of any scheduled changes to the Services. The modified  Legal Terms will become effective upon posting or notifying you by [email protected], as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms. 

The Services are intended for users who are at least 18 years old. Persons under the age of 18  are not permitted to use or register for the Services. 

We recommend that you print a copy of these Legal Terms for your records.

TABLE OF CONTENTS 

1) INTERPRETATION 

2) OUR SERVICES 

3) INTELLECTUAL PROPERTY RIGHTS 

4) USER WARRANTIES 

5) USER REGISTRATION 

6) PROVISION OF SERVICES 

7) PURCHASES AND PAYMENT 

8) REFUNDS POLICY 

9) PROHIBITED ACTIVITIES 

10) USER GENERATED CONTRIBUTIONS 

11) THIRD-PARTY WEBSITES AND CONTENT 

12) SERVICES MANAGEMENT 

13) PRIVACY POLICY 

14) CONFIDENTIALITY 

15) TERM AND TERMINATION 

16) MODIFICATIONS AND INTERRUPTIONS 

17) GOVERNING LAW 

18) DISPUTE RESOLUTION 

19) CORRECTIONS 

20) NO WARRANTIES DISCLAIMER 

21) LIMITATIONS OF LIABILITY 

22) INDEMNIFICATION 

23) USER DATA 

24) ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES 25) GENERAL PROVISIONS 

26) CONTACT US

 
1. INTERPRETATION

1.1. Confidential Information

  1. Means all information provided by one party to another in connection with this Agreement where such information is identified as confidential at the time of its disclosure or ought reasonably be considered confidential based on its content, nature, or manner of its disclosure, excluding:

    • information that enters the public domain or is disclosed to a party by a third party other than through a breach of this Agreement;
    • information developed independently by a party; and
    • any Contributions as defined in the Agreement.

    1.2. Content

    Means any and all source code, databases, functionality, software, Site designs, programs, audio, video, text, photographs, and graphics or other material in the Services.

    1.3. Contributions

    Means anything you create, submit, post, display, transmit, publish, distribute, or broadcast through the Services.

    1.4. Electronic Communications

    Means any communication to or from us including visiting the Services, sending/receiving emails, and completing online forms.

    1.5. Intellectual Property

    Means all intellectual property and proprietary rights (whether registered or unregistered) in our Contents and Marks.

    1.6. Marks

    Include any trademarks, service marks, and logos relating to the Services.

    1.7. Moral rights

    Means the moral rights set out in the Copyright Act 1994 and include any similar rights existing in other countries.

    1.8. Payment Default

    Means a failure to rectify any missed payment of any agreed-upon payment within 24 hours.

    1.9. Services

    Means any product or service provided to you by Jacqui Sive International Limited, including but not limited to: the site; digital content; mentoring services; workshops; courses; masterclasses; and coaching services.

    1.10. Site

    Means the website located at https://www.jacquisive.com.

    1.11. Submissions

    Means any question, comment, suggestion, idea, feedback, or other information you send us directly about the Services.

    1.12. Third-Party Website / Content

    Means any website or content other than the Site or our own Content.

     

    1. OUR SERVICES
    • The information provided when using the Services is not intended for distribution to or use by any person or entity where such distribution or use would be contrary to law or regulation.
    • The Services are not tailored to comply with industry-specific regulations. If your interactions would be subject to such laws, you may not use the Services.

     

    1. INTELLECTUAL PROPERTY RIGHTS

    3.1. Our Intellectual Property

    • We are the owner or licensee of all intellectual property rights in our Services, Content, and Marks.
    • Our Content and Marks are protected by copyright and trademark laws in New Zealand and internationally.
    • Content and Marks are for personal, non-commercial, and internal business purposes only.
    • Any breach of these Intellectual Property Rights will constitute a material breach and your right to use our Services will terminate immediately.

    3.2. Your Use of Our Services

    Subject to compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and download or print content for personal, non-commercial use only.

    3.3. Prohibited Use

    No part of the Services, Content or Marks may be copied, reproduced, republished, posted, publicly displayed, translated, distributed, sold or otherwise exploited for any commercial purpose without our express prior written permission.

    3.4.–3.7. Submissions, Contributions & Removal

    By sending Submissions or posting Contributions you assign us all intellectual property rights therein. We may remove or edit any Contributions at any time without notice if we consider them harmful or in breach of these Legal Terms.

     

    1. USER WARRANTIES

    By using the Services, you represent and warrant that all registration information is true and accurate; you have legal capacity; you are not a minor; you will not use the Services for any illegal purpose; and your use will not violate any applicable law.

    If you breach any of these warranties, we reserve the right to suspend or terminate your account and refuse current or future use of the Services.

     

    1. USER REGISTRATION

    You may be required to register to use the Services. You agree to be above the age of 18, keep your password confidential, and be responsible for all use of your account. We reserve the right to remove or change a username at our sole discretion.

     

    1. PROVISION OF SERVICES
    • All Services are subject to availability.
    • We reserve the right to discontinue any Services at any time for any reason.
    • Prices for all Services are subject to change.
    • Though we take no responsibility under any circumstances for your outcomes, our responsibility is to the best of our ability to provide you with the tools, information, and support required to achieve your goals.
    • All Masterminds are not a 1:1 experience due to the volume of members inside the programs.

    6.1. Client Responsibility to Utilise Coaching Sessions

    It is the sole responsibility of the client to access, attend, and utilise all coaching sessions, group calls, replays, resources, and support available within the Services purchased.

    Jacqui Sive International Limited acknowledges that clients operate across different time zones and may face varying personal circumstances. However, time zone differences, personal scheduling conflicts, travel, illness, family obligations, or any other personal circumstances do not alter the client's financial obligations under this Agreement, nor do they entitle the client to additional sessions, extensions, refunds, or credits.

    Where sessions are recorded and replays made available, it is the client's responsibility to access those replays within a reasonable time. Failure to attend live sessions or access replays does not constitute grounds for a refund, extension, or reduction in payments owed.

    We encourage all clients to reach out to our team proactively if they are experiencing difficulty engaging with the Services, so that we may offer guidance where possible within the scope of the program.

     

    6.2. Disgruntled Client Communication Process

    We are committed to maintaining a respectful, professional, and solution-focused relationship with all clients. In the event that a client is dissatisfied with any aspect of the Services, the following process must be followed:

    • Step 1 — Written Notice: The client must submit their concern in writing to [email protected] within 14 days of the issue arising, clearly outlining the nature of the dissatisfaction and the outcome they are seeking.
    • Step 2 — Internal Review: Jacqui Sive International Limited will acknowledge receipt of the complaint within 5 business days and conduct an internal review within 14 business days of receipt.
    • Step 3 — Response & Resolution: We will provide a written response to the client outlining our findings and any proposed resolution. Where we consider a resolution appropriate, we will offer one in good faith.
    • Step 4 — Final Position: If the client remains unsatisfied following our written response, both parties agree to attempt resolution via a facilitated discussion before escalating to formal dispute resolution under Clause 18.

    Submitting a complaint does not suspend, pause, or cancel any financial obligations owed under this Agreement. Payment plans remain active and payment obligations continue throughout any complaint or dispute process.

    Any communication that is abusive, threatening, or harassing in nature directed at Jacqui Sive, her team, or contractors will result in immediate termination of Services. Outstanding payment obligations will remain payable in full.

     

    1. PURCHASES AND PAYMENT

    7.1. Form of Payment

    You agree to complete payments through one of the accepted forms: Visa, Mastercard, or Stripe.

    7.2. Supply of Payment Information

    You agree to provide current, complete, and accurate purchase and account information for all purchases. A sales tax will be added where applicable. All payments shall be in US dollars unless otherwise agreed.

    7.3. Authorisation of Payment

    You authorise us to charge your chosen payment provider for all amounts due upon placing your order. If your order is subject to recurring charges, you consent to recurring billing without requiring prior approval for each charge.

    7.4. Payment Plans

    If you are purchasing a Service using a payment plan, you agree to complete the entirety of the payment plan within the agreed-upon time. It is your responsibility to ensure funds are available on each payment due date. If a payment fails, it is your responsibility to contact us within 24 hours to rectify the situation. You may not opt out of a payment plan under any circumstances.

    7.4.1. If you have joined a Mastermind or HQ, you acknowledge this is either a 6-month, 12-month, or 18-month service and you shall be liable for the full agreed number of payments, regardless of whether you continue participating in the service.

    7.4.2. For any other programs or products with payment plans, you acknowledge a minimum financial commitment as determined at the time of purchase.

    7.4.3. If you have joined a private coaching service, your payment is for coaching sessions. All use of Telegram or any other communication app is at our sole discretion. We may change available Telegram hours at any time within 7 days' written notice.

    7.5. Default of Payment

    7.5.1. In the event you fail to pay within 72 hours any payments due (Payment Default):

    • Our services to you will be immediately terminated;
    • You will still be liable for any and all remaining payments as agreed to in the payment plan; and
    • You shall pay interest on any unpaid amount from that date until the date of payment, calculated at a rate of 15% per annum.

    7.5.2. If any Payment Default is not paid within 30 working days:

    • We may refer the matter to a third-party debt collection agency to collect any and all unpaid payments and interest owing;
    • Any costs incurred in the collection of the debt will be added to your outstanding account; and
    • You agree information about the Payment Default and your Confidential Information may be supplied to the debt collection agency.

     

    7.5.3. Debt Collection Agency

    Where a Payment Default remains unresolved in accordance with Clause 7.5.2, Jacqui Sive International Limited reserves the right to refer the outstanding debt to a nominated third-party debt collection agency.

    By entering into this Agreement, you acknowledge and agree that:

    • Overdue accounts may be referred to a Collection House (or such other agency as nominated by us from time to time) for collection of outstanding amounts;
    • All costs associated with the collection of the debt, including agency fees, legal fees, and any associated administration costs, will be added to and form part of the total debt owing;
    • A referral to a debt collection agency constitutes a breach of this Agreement and your information may be disclosed to that agency as necessary to facilitate recovery of the debt; and
    • Referral to a debt collection agency may impact your credit standing and financial records in accordance with applicable New Zealand and international credit reporting laws.

    This clause does not limit any other remedies available to Jacqui Sive International Limited under this Agreement or at law.


    7.5.4. Failed Payment Administration Fee

    In the event that any scheduled payment fails due to insufficient funds, an expired payment method, a declined card, or any other reason attributable to the client, a Failed Payment Administration Fee of USD $15.00 (or equivalent in the billing currency) will be automatically applied to your account per failed transaction.

    This fee:

    • Will be added to your next scheduled payment or charged separately at our discretion;
    • Is in addition to, and does not replace, any interest or debt collection costs outlined in Clause 7.5.1 and 7.5.2;
    • Is non-refundable; and
    • Does not constitute a waiver of any other rights we may have under this Agreement.

    It is the client's sole responsibility to ensure that payment details are kept current and that sufficient funds are available at each billing date. We recommend updating your payment method immediately upon expiry or change of card details by contacting [email protected].


    7.6. Termination of Services

    If your payment term is complete and you no longer wish to continue with one or any of our Services, you must provide us with 30 days' notice in writing. We reserve the right to refuse any order and to limit or cancel quantities purchased per person at our sole discretion.

     

    1. REFUNDS POLICY

    All sales are final and no refund will be issued under any circumstances.

     

    1. PROHIBITED ACTIVITIES

    You may not access or use the Services for any purpose other than that for which we make the Services available. Prohibited activities include (but are not limited to):

    • Systematically retrieving data to create compilations or databases without written permission;
    • Deceiving, defrauding, or misleading us or other users;
    • Circumventing security-related features of the Services;
    • Disparaging, tarnishing, or otherwise harming us or the Services;
    • Uploading viruses, Trojan horses, or other harmful material;
    • Engaging in automated use of the system, data mining, or similar tools;
    • Attempting to impersonate another user or person;
    • Using the Services in a manner inconsistent with any applicable laws or regulations;
    • Using the Services as part of any effort to compete with us or for any revenue-generating endeavour without our consent.

     

    1. USER-GENERATED CONTRIBUTIONS

    When you create or make available any Contributions, you warrant that they are original, do not infringe third-party intellectual property rights, are not false or misleading, and do not violate any applicable law. Any use of the Services in violation of this section may result in termination or suspension of your rights to use the Services.

    1. THIRD-PARTY WEBSITES AND CONTENT

    The Services may contain links to Third-Party Websites and Third-Party Content. We do not investigate, monitor, or check these for accuracy or appropriateness and are not responsible for any third-party content accessed through the Services. Inclusion of any link does not imply approval or endorsement.

    1. SERVICES MANAGEMENT

    We reserve the right to monitor the Services for violations; take appropriate legal action against anyone who violates these Legal Terms; restrict access to or remove Contributions at our discretion; and otherwise manage the Services to protect our rights and property.

    1. PRIVACY POLICY

    By using the Services, you agree to be bound by our Privacy Policy. The Services are hosted in New Zealand. By using the Services from any other region, you consent to your data being transferred to and processed in New Zealand.

     

    1. CONFIDENTIALITY

    14.1. Non-disclosure: A party must not, without the prior consent of the other party, disclose the other party's Confidential Information unless required to do so by law or any regulatory authority.

    14.2. Permitted Disclosure: A party may use Confidential Information to comply with its obligations under this Agreement, and may disclose it to personnel or advisers only to the extent necessary, provided reasonable steps are taken to retain confidentiality.

    14.3. Security Measures: Each party must implement and maintain effective security measures to prevent unauthorised use and disclosure of the other party's Confidential Information.

     

    1. TERM AND TERMINATION

    These Legal Terms shall remain in full force and effect while you use the Services. We reserve the right to deny access to the Services, or terminate your account without notice, at our sole discretion for any breach of these Legal Terms. If we terminate your account, you are prohibited from creating a new account without our permission. We reserve the right to take appropriate legal action including civil, criminal, and injunctive redress.

    1. MODIFICATIONS AND INTERRUPTIONS

    We reserve the right to change, modify, or remove the contents of the Services at any time without notice. If an appointment needs to be rescheduled by either party, 24 hours notice is required. We are not liable for any loss caused by inability to access the Services during any downtime or discontinuance.

     

    1. GOVERNING LAW

    These Legal Terms shall be governed by and defined following the laws of New Zealand. Jacqui Sive International Limited and yourself irrevocably consent that the Courts of New Zealand shall have jurisdiction to resolve any dispute arising in connection with these Legal Terms.

    1. DISPUTE RESOLUTION

    You agree to irrevocably submit all disputes related to these Legal Terms to the jurisdiction of the New Zealand Courts. Jacqui Sive International Limited shall also maintain the right to bring proceedings in the courts of the country where you reside or, if these Legal Terms are entered into in the course of your trade or profession, the state of your principal place of business.

     

    1. CORRECTIONS

    We reserve the right to correct any errors, inaccuracies, or omissions on the Services at any time, without prior notice.

    1. NO WARRANTIES DISCLAIMER

    The Services are provided on an as-is and as-available basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We make no warranties regarding accuracy or completeness of content and assume no liability for errors, personal injury, unauthorised access to servers, interruptions, viruses, or losses arising from use of the Services.

    Nothing in this Agreement shall be construed as a warranty that any successful results will be obtained as a result of the Services provided.

    1. LIMITATIONS OF LIABILITY

    To the full extent permitted by law, we exclude all liability in respect of loss of data, interruption of business, or any consequential or incidental damages. Our liability to you for any cause whatsoever will at all times be limited to the amount paid by you to us.

    1. INDEMNIFICATION

    You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, officers, agents, partners, and employees, from and against any loss, damage, liability, or claim arising out of your Contributions; use of the Services; breach of these Legal Terms; violation of third-party rights; or any harmful act toward other users.

    1. USER DATA

    You are solely responsible for all data you transmit to the Services. We shall have no liability for any loss or corruption of such data, and you waive any right of action against us arising from such loss.

    1. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

    Visiting the Services, sending and receiving emails, and completing online forms constitute Electronic Communications. You agree to receive electronic communications and that all agreements and communications provided electronically satisfy any legal requirement that such communication be in writing.

    1. GENERAL PROVISIONS

    These Legal Terms constitute the entire agreement between you and us. Our failure to exercise any right or provision shall not operate as a waiver. We may assign any or all of our rights and obligations at any time. If any provision is determined to be unlawful or unenforceable, it is deemed severable and does not affect remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us.

    1. CONTACT US

    To resolve a complaint or receive further information:

    Jacqui Sive International Limited

    Wellington 5019, New Zealand

    [email protected]

     

    REFERRAL PROGRAM TERMS AND CONDITIONS

    1. Eligibility Criteria

    The Referral Program rewards individuals who refer new clients to Jacqui's HQ program. The person referred must be a new client who has not previously been enrolled in any of Jacqui's programs, events, or containers.

    1. Referral Fee

    A referral fee of $1,000 will be awarded for each successful referral. The fee is payable after the referred client completes their initial enrolment and payment with Jacqui's HQ program.

    1. Referral Process

    Referrals must be submitted through official channels as outlined in the referral program guidelines.

    1. Program Clarifications & Amendments

    Jacqui's team reserves the right to review and amend the referral program guidelines as necessary. The program may be modified or terminated at any time without prior notice. Changes will be communicated through official channels such as Telegram or email.

    1. Confidentiality

    We are committed to maintaining the confidentiality of all clients and their interactions with Jacqui's programs. Any details of individual referrals will be kept confidential and no personally identifiable information will be shared without consent.

    1. Acceptance

    By participating in the referral program, you agree to abide by these terms. Any violations may result in disqualification from the program and forfeiture of any outstanding referral fees.

     

    REFERRAL PROGRAM CODE OF CONDUCT

    All participants are expected to conduct themselves with honesty, integrity, and respect when making referrals. Participants must respect the confidentiality of Jacqui's clients, follow the official referral guidelines, and represent Jacqui's programs in a positive and supportive manner. Any misleading, deceptive, or unethical behaviour regarding the referral process will not be tolerated.

     

    ACKNOWLEDGEMENT

    By accessing the Services or engaging with Jacqui Sive International Limited in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety, including all amendments noted herein.

 ____________________________________________________________________________

REFERRAL PROGRAM TERMS AND CONDITIONS

  1. Eligibility Criteria:
    The Referral Program is designed to reward individuals who refer new clients to Jacqui's HQ program. To qualify for the referral fee, the person being referred must be a new client who has not previously been enrolled in any of Jacqui's programs, events or containers. Referrals for individuals who have already been a part of Jacqui's programs or have directly communicated with Jacqui before will not qualify for the referral fee.

  2. Referral Fee:
    A referral fee of $1000 will be awarded for each successful referral that meets the eligibility criteria outlined above. The fee is payable after the referred client completes their initial enrolment and payment with Jacqui's HQ program.

  3. Referral Process:
    Referrals must be submitted through official channels, as outlined in the referral program guidelines. Referrals made through other informal channels may not be recognized for the referral fee.

  4. Program Clarifications:
    Jacqui’s team reserves the right to review and amend the referral program guidelines as necessary. Any discrepancies or concerns related to the referral process will be reviewed on a case-by-case basis. We strive for transparency and will update the community on any major changes to the guidelines.

  5. Discrepancies:
    In cases where there is a discrepancy regarding the status of a referral (e.g., whether the referred client is a new or existing client), Jacqui’s team will review the circumstances and make a decision in line with the program’s guidelines. We value our community’s trust, and will work to resolve issues fairly.

  6. Confidentiality:
    We are committed to maintaining the confidentiality of all our clients and their interactions with Jacqui’s programs. Any details of individual referrals will be kept confidential, and no personally identifiable information will be shared without consent, except as necessary for the referral process.

  7. Program Amendments:
    Jacqui's team may modify or terminate the referral program at any time without prior notice. Any changes to the terms will be communicated to participants through official channels such as Telegram or email.

  8. Acceptance:
    By participating in the referral program, you agree to abide by these terms and conditions. Any violations of these terms may result in disqualification from the program and forfeiture of any outstanding referral fees.

Referral Program Code of Conduct (CS)

  1. Integrity and Transparency:
    All participants are expected to conduct themselves with honesty and integrity when making referrals. Any misleading, deceptive, or unethical behavior regarding the referral process will not be tolerated.

  2. Respect for Confidentiality:
    Participants must respect the confidentiality of Jacqui’s clients and not share sensitive information regarding any referral’s engagement with Jacqui’s programs unless authorized by the referred individual.

  3. Clear Communication:
    It is essential that all communications regarding referrals are clear and accurate. If there is any ambiguity or confusion, it is the responsibility of the participant to seek clarification from Jacqui's team.

  4. Adherence to Referral Guidelines:
    Participants must follow the official referral guidelines. Any deviations or misunderstandings must be addressed with the team to ensure proper alignment with the program’s rules.

  5. Positive Representation:
    Participants are expected to represent Jacqui’s programs and the referral program in a positive and supportive manner. Negative behavior or misuse of the referral program may result in removal from the program.

  6. Feedback and Improvement:
    We encourage participants to provide constructive feedback regarding the referral program. This feedback helps us improve the program and ensures that all participants have a positive experience.

  7. Acknowledgement of Efforts:
    We recognize and appreciate the efforts of all participants. While the referral program is structured to reward individuals for introducing new clients to Jacqui’s programs, we also recognize the ongoing support and value that all participants bring to the community.